Mining Your Business

22 | Mirko Kloppenburg, Lufthansa, discusses how processes should be refocused on the main actors - people

November 10, 2021 Mining Your Business Episode 22
Mining Your Business
22 | Mirko Kloppenburg, Lufthansa, discusses how processes should be refocused on the main actors - people
Show Notes

Processes revolve around people. However, sometimes we keep forgetting that in the flood of technology and robots helping us along the way. Mirko Kloppenburg from Lufthansa, author of New Process Lab will discuss why people, not technology, should stay upfront while presenting his trademark guideline called the New Process Checklist.